If you are not satisfied with your Planterfab purchase, no problem! Planterfab allows you to return your products for a full refund or exchange within 30 days. We do not accept returns received later than 30 days from when you received your order. Please acquire a return material authorization "RMA" number within the 30-day period following the date of shipment by simply emailing us at firstname.lastname@example.org.
You are responsible for the shipping charges of returned products and we recommend that you use a mailing service that provides you with a tracking number and insurance. Once we receive your return within 30 days, the credit card used for the original purchase will be refunded for the price of the returned item(s), excluding shipping. If you wish to exchange your product for another, please note that you will be charged to ship your new product back to you from our warehouse.
FOR ALL RETURNS, PRODUCTS MUST BE RETURNED UNUSED AND UNDAMAGED, AND IN THEIR ORIGINAL CONDITION. PRODUCTS THAT ARE RETURNED DAMAGED WILL NOT BE REFUNDED. PLANTERFAB IS NOT RESPONSIBLE FOR ITEMS RETURNED TO US AFTER THE 30-DAY PERIOD. GIFT CARDS ARE NON-REFUNDABLE.
If you have inquiries regarding returns or exchanges please email us at:
Thank you for shopping at Planterfab!
PLEASE SHIP RETURNS TO:
4032 E. Montebello Ave
Phoenix, AZ 85018